Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use our services. We take your privacy seriously and set out below the types of data we process, why we need it and how you can manage your preferences. The policy applies to activity on the Miami Dice site and related customer services.
Types of data we collect
Personal data
When you register an account or make transactions we collect personal details such as your name, date of birth, address, email, phone number, identity documents for verification, and payment details needed to process deposits and withdrawals.
Technical data
We gather technical information including IP address, device identifiers, browser and operating system, language and location data, and logs of your activity on the site. This helps us keep the service secure and running smoothly.
Transactional data
We record transactional information such as deposits, withdrawals, wagers, game history, currency used and timestamps. Transactional data is necessary for account management, financial reporting and dispute resolution.
How we use your information
Your information is used to operate and maintain your account, process payments, carry out identity and anti-money-laundering checks, provide customer support and resolve disputes. We also use data for fraud prevention, security monitoring and to improve our services. Where we send marketing communications we will do so only with your consent and you can opt out at any time.
Data protection practices
We protect personal data using technical and organisational measures such as encryption, access controls and secure data storage. Access to personal information is limited to authorised staff and approved service providers. We retain personal data only for as long as necessary for the purposes set out here or to meet legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain your session, measure site performance and deliver analytics. Third-party providers may place cookies for analytics or advertising. You can manage or disable cookies through your browser settings, but this may affect site functionality.
User rights
You have rights in relation to your personal data including the right to access, correct, erase or restrict processing, to object to certain uses and to request data portability. You may withdraw consent for marketing at any time. To exercise any right we will ask you to verify your identity.
Access, correction and deletion of data
To request access, correction or deletion of your personal data contact us. We will review your request and respond within a reasonable time. In some cases we may need to retain certain information to comply with legal, regulatory or financial obligations.
Information sharing and third parties
We share personal data with trusted third-party service providers such as payment processors, verification and identity-check services, technical hosts and fraud-prevention partners. We may also disclose information where required by law or to cooperate with regulatory or law enforcement authorities.
Privacy policy updates
We may update this policy to reflect changes in our practices. Significant changes will be posted on the site and, where appropriate, notified to account holders. If you have questions about this policy or how we handle data on MiamiDice, contact [email protected].