Get in Touch With Our Team
Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. You can contact the team by email, phone or live chat for fast, practical assistance. We can guide you through verification, deposits and withdrawals, and troubleshoot games or device problems. Expect clear, prompt replies so you can manage your account with confidence using our convenient communication channels.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7, typical reply within 1 hour, for account, verification and technical help |
| General enquiries | [email protected], for non-urgent queries, billing and policy enquiries answered within 48 hours |
| Affiliate enquiries | [email protected], partner team replies Mon-Fri, dedicated manager for revenue-share and campaigns |
| Phone | +44 20 7946 1837, staffed Mon-Fri 09:00-18:00, calls may be recorded for quality |
| Working hours | Live chat 24/7; Email Mon-Fri 09:00-18:00, support hours may vary on public holidays |
Contact Us by Email
For detailed requests, account issues or cases that require documents or explanations, please email [email protected]. Include a clear subject line, your full name and account ID, plus up-to-date contact details to avoid delays. Email allows us to review attachments and respond securely and efficiently within our normal response times.
Contact Form
Response Time
Our support team aims to respond to enquiries promptly. Most messages receive a reply within one business day; simple account or payment questions are usually answered fastest. Complex issues such as security checks, disputes or regulatory reviews may take longer to resolve depending on their nature. We’ll keep you updated throughout the process and appreciate your patience.
Feedback
Your feedback helps us improve. Please share any comments, suggestions or ideas to make the site better; we read every submission and act on common themes to improve features, offers and usability. Use our feedback form or email [email protected] and tell us what you'd like to see changed or added. Your input shapes future updates and improves the experience for everyone.